Ticket and Refund Policy

1. Buying tickets

You can buy up to 4 tickets in one order. You do not need to be a member to buy a ticket to a public event. Some events open to members first, give a member price, or are for members only. This is shown on the event page. Members sign in to get the member price.

Prices are in US dollars and shown before you pay. An event with no price cannot be bought yet. Payment is taken by Stripe at checkout.

While you check out, we hold your seats for a short time. If payment is not completed, the hold ends and the seats are released.

We email your confirmation, and the exact address for the event, after payment. Please check your spam folder if you do not see it.

[Tax and fees: confirm whether sales tax or service fees are charged and how they are shown.]

2. Age and guests

All guests must be 27 or older. At checkout, the buyer confirms that she and every guest on the order are 27 or older. We may check ID at the door and refuse entry to anyone who cannot show that she is 27 or older.

[Guest wording to be confirmed: the site describes guests as women 27+.]

3. Cancelling a ticket

The cancellation rules are:

• Within 24 hours of purchase: full refund.
• After 24 hours: a $50 cancellation fee per ticket applies, and the rest of the ticket price is refunded, if you cancel before the event’s final cancellation deadline.
• The final cancellation deadline is 72 hours before the event starts, unless the event page shows a different deadline. The exact deadline is shown before checkout.
• After the final deadline: tickets are non-refundable.
• Once the event has started, a ticket can no longer be cancelled or refunded.
• If HER TABLE cancels the event: full refund.

For example, if you cancel two tickets after the first 24 hours but before the deadline, the fee is $100 in total, and the rest is refunded.

Where this policy and an event page differ, the event page applies for that event. We show any exception before you pay.

[How to cancel: describe the steps, for example from the account or order page, or by emailing hello@hertablesociety.com with your order number. Confirm the current process with the client.]

4. How refunds are paid

Refunds go back to the original payment method. They usually take 5 to 10 business days to appear, depending on your bank or card issuer.

The cancellation fee is kept by us and is not refunded.

If you paid at the member price, your refund is for the amount you paid.

5. If we cancel, reschedule or change an event

If we cancel an event, you receive a full refund. We do not charge the cancellation fee.

[If we reschedule or change the venue or format of an event, state whether ticket holders may get a refund, and in what time frame.]

We may need to change details such as the venue, the host or the menu for reasons outside our control. We will tell ticket holders by email.

6. Giving your ticket to someone else

[Ticket transfers: say whether a ticket may be transferred or resold to another person, how to give us the new guest’s name, and what happens at the door. Not yet decided.]

Tickets must not be resold at a higher price. Every guest must still be 27 or older.

7. Refused entry and removal

If we refuse entry or ask someone to leave because she cannot show that she is 27 or older, or because she breaks the conduct rules in the Terms of Use, the ticket is not refunded.

If you arrive late, we cannot promise a seat at an assigned table. [Late arrival wording to be confirmed.]

8. Problems with payment or a charge

If you were charged and did not receive a confirmation, or you see a charge you do not recognise, email hello@hertablesociety.com with your name and the email address you used. We will check it and fix it. If you think a charge is wrong, please contact us before starting a dispute with your bank so we can help quickly.

9. Changes to this policy

We may update this policy. A change applies to tickets bought after the change. Tickets you already bought keep the rules that applied when you bought them.

10. Contact

Questions about this document? Email us at hello@hertablesociety.com.

[Legal business name] (Her Table Society), [Mailing address], Los Angeles, California.